Frequently Asked Questions
Here we provide you with answers to the most frequently asked questions about shopping at the CRONUS GOLF online shop. If you still have questions, you can reach us anytime via our contact form
Registration and User Account
How can I sign up at CRONUS GOLF?
It's quite simple: At the top right of the page, you'll find a link to "Sign In." There, if you're already registered, you can sign in and place orders with your user account at CRONUS GOLF.
How can I register at CRONUS GOLF?
Registration at CRONUS GOLF takes place during the order process. Simply add your desired items to the shopping cart, and as you proceed with the order, a user account will be created for you.
How can I change my personal data?
To change your personal data, please log in to your customer account. There, you will find all the information you have provided. You can find the login to your customer account here.
What happens if I have forgotten my password?
Here, you can request a new password by providing your email address.
Order, Shipping, and Packaging
How can I order from CRONUS GOLF?
Ordering from CRONUS GOLF is quite simple:
- You just select your products and add them to your cart. When you've found everything you want, click on the shopping cart symbol to proceed.
- In the cart, you'll find an overview of your desired items. You can see the total amount of your order and any applicable shipping costs at a glance. If you wish, you can modify individual items (change quantities or delete items). From the cart, you can start the purchasing process by clicking on "Checkout."
- In the following ordering process, you provide your personal billing and shipping information and choose your preferred payment method. If you have a voucher or promotional code, you can redeem it here as well. At the end of the order, all details will be displayed for your review. You can confirm the purchase at this stage.
- After placing your order, you will receive an order confirmation email from us. If you pay in advance, we will ship your goods as soon as the payment has been successfully received.
What are the shipping and packaging costs at CRONUS GOLF?
All prices mentioned at CRONUS GOLF include value-added tax, packaging, and exclude shipping costs.
Shipping costs are a flat rate of €4.90 per order within Germany for orders up to €50.
For orders with a total value of €50 or more, the delivery to you is free of charge.
For further information about our shipping options and costs for all delivery areas, please visit here.
For small orders, we do not apply a minimum order surcharge.
Shipping costs are a flat rate of €4.90 per order within Germany for orders up to €50.
For orders with a total value of €50 or more, the delivery to you is free of charge.
For further information about our shipping options and costs for all delivery areas, please visit here.
For small orders, we do not apply a minimum order surcharge.
Is there a minimum order surcharge?
We do not apply a minimum order surcharge, even for small orders.
Is there an express delivery option?
We offer DHL Express shipping within Germany for an additional charge of €8.
For further information about our shipping options and costs, including deliveries outside of Germany, please visit here.
For further information about our shipping options and costs, including deliveries outside of Germany, please visit here.
Can I pick up the goods in person?
Unfortunately, personal pickup of the order is not possible.
Is it possible to place an order over the phone?
Unfortunately, placing an order over the phone is not possible.
How long does shipping usually take?
The goods will be shipped to you within 1-2 days after the order is placed.
Payment, Cancellation, and Returns
How can I pay for my order at CRONUS GOLF?
You can find all information about payment options here.
How can I cancel my order?
As a consumer, you generally have the right to withdraw from your contract with us within fourteen days without giving any reason when ordering from our online shop.
You can find more information about your right of withdrawal, as well as a sample withdrawal form, here.
Please send your withdrawal to:
CRONUS GOLF
dc AG
Von-Linde-Str. 11
95326 Kulmbach
Email: info@dc.ag
You can find more information about your right of withdrawal, as well as a sample withdrawal form, here.
Please send your withdrawal to:
CRONUS GOLF
dc AG
Von-Linde-Str. 11
95326 Kulmbach
Email: info@dc.ag
How can I return my order?
For a return of your order, you can always contact us by email or phone. We will then provide you with a return label. The return shipping costs are covered by us.
Battery Disposal Instructions
How do I properly dispose of batteries and items containing a battery?
You can find all important information about battery and battery disposal here.
Please also consider these guidelines for proper disposal, as the substances contained in batteries can have harmful effects on the environment and even your health!
Please also consider these guidelines for proper disposal, as the substances contained in batteries can have harmful effects on the environment and even your health!