Right of Withdrawal

The following right of withdrawal exists only for contracts concluded outside of business premises and for distance contracts:
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered uniformly;
on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;
on which you or a third party designated by you, who is not the carrier, have taken possession of the first goods, if you have ordered goods for regular delivery over a specified period.

To exercise your right of withdrawal, you must inform us (dc AG, Von-Linde-Str. 11, 95326 Kulmbach, Telephone: +49 9221 9652-100, Email: info@dc.ag) by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Termination

The right of withdrawal does not exist for contracts

for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
for the delivery of alcoholic beverages the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package if the sealing has been removed after delivery.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back to us. You can also click directly on the email address below to send us an email.)

To dc AG, Von-Linde-Str. 11, 95326 Kulmbach, Email Address: info@dc.ag:

I/we (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods (*)/ the provision of the following service (*).

Goods(*)/ Service(*):
Ordered on (*)/ received on (*):
Name of the consumer(s):
Address of the consumer(s):
Date:

Consumer(s) signature (only if paper notification is submitted)

(*) Delete as appropriate.